Group Learning and Development Specialist

Group Learning and Development Specialist - Fields and Fraser Hart

Are you an L&D specialist with a passion for developing others?

We are seeking a proactive and innovative Learning and Development Specialist to support the growth of our teams and drive organisational goals.

You’ll be responsible for developing our teams in Ireland (Fields Jewellers – 14 retail stores and 1 corporate office) and the UK (Fraser Hart Jewellers – 22 retail stores and 2 corporate offices).

The ideal candidate will be passionate about learning with a positive can-do attitude, high energy, creativity, lots of enthusiasm and a good sense of humour.

Key responsibilities:

Identify learning needs

*       Conduct training needs analysis using various methods (focus groups, surveys, interviews, store visits) to identify skill gaps and learning opportunities across the organisation.

*       Gather feedback from stakeholders to ensure training programmes are aligned with business objectives.

Training programme design and development

*       Design, develop, and create learning solutions including workshops, learning guides, e-learning modules and blended learning programmes.

Facilitation

*       Deliver engaging face-to-face workshops and training courses to enhance skills and improve performance.

Training evaluation

*       Measure the effectiveness of learning initiatives through assessments, feedback and performance metrics.

*       Provide recommendations for continuous improvement.

Business support:

*       Work closely with Regional, Store and Head Office managers and teams to coach, support and guide on learning solutions.

E-learning:

*       Design, develop, and create interactive e-learning modules using authoring tools, e.g. Captivate.

LMS:

*       Manage the company’s LMS including uploading courses, maintaining user data, and generating reports.

Continuous improvement:

*       Encourage a culture of learning within the organisation.

*       Stay up-to-date on industry trends and best practices in learning and development.

Other duties:

*       In addition to the above you will be required to carry out additional ad-hoc duties, e.g. workshop administration.

KNOWLEDGE AND SKILLS:

*       Experience of working in a retail focused environment.

*       Excellent communication skills, both verbally and in writing.

*       Excellent interpersonal skills with the ability to build relationships easily.

*       Ability to work on own initiative and also as part of a team.

*       Strong attention to detail.

*       Excellent planning, organisational and time management skills.

*       Ability to work under pressure.

ESSENTIAL:

*       At least 1-2 years’ experience in a learning and development role.

*       Training qualification (CIPD, Diploma or Degree)

*       Experience of conducting training needs analysis, design, delivery and evaluation of training solutions.

*       Exceptional writing skills with a proven ability to produce clear, concise, and engaging written content.

*       Competent in using Microsoft Word and PowerPoint.

*       Experience using LMS and e-learning authoring tools.

Please note: This role requires regular travel within the UK and Ireland.